How to Register with Kent Homechoice
To register with Kent Homechoice you will need to select 'Create an account', you will then need to select the Council that you wish to apply followed by your email address and a password of your choice. You will then be sent an email which you will need to click on to verify your email address.
You may wish to view the short video that we have created which talks through the housing application process.
How to Create an account
Before you can do anything on the system you need to create an account. In order to do this you will need an email address.
This should be your own personal email address and will be used to notify you when you have new messages or actions.
- Enter your details
- Click if you wish to see your password as you enter it
- You will be sent an email containing a link to confirm your email address
You will not be able to complete your application until you have performed this step.
If you do not have an email address there is some information here about how to create an email address.
Once you have entered your email address you will receive a verification email which you will need to click on to verify your account. If you do not receive your email after 5 minutes there is some advice here about what to do:
Once you verified your email you will be able to proceed with the pre assessment questionnaire which will appear on your screen as a purple banner. If you click on the 'start pre-assessment' button in the banner you will be asked a few questions to determine whether you are eligible to join the housing register and also whether you might qualify to be on the register in accordance with the Council's allocations policy. At the end of the form we will tell you whether it looks as though you might qualify and we will also provide you with some links to our advice pages based on how you have answered the questions in the form.
You will then be able to decide whether you wish to proceed with a full application.
If you do wish to complete a full application, we advise using a laptop rather than a handheld device as there are lots of questions in the form and it can take up to an hour to complete.
How to complete your application
The application form is broken down into a number of different sections that need to be completed:
- My profile - information about the primary applicant
- My family - information about other members of the household
- My addresses - information about your previous address history
- My Housing register application - additional information needed for your housing application
A purple banner is displayed on the My account page to clearly indicate where you are in the application process and what section needs to be completed next.
As you complete your application the details are saved automatically as you move between pages. If you cannot complete all of the application in one go you are able to log back in at a later date and carry on from where you left off.
At the end of each section you need to click before you can move onto the next section.
The housing register form will ask for details of any homes you've owned in the past, including any equity received from the sale. Your medical details, any special housing needs you may have. We need this information before processing your application. However, you can save your application and return to it later if you need to stop and find more information. You will also need to provide evidence to support your application.
Once you have completed the form and submitted it you will see an overview of your account including your application reference number. You will be sent details of supporting documents that we need, this will be sent via your Kent Homechoice account and will appear within your ‘actions’ so you will need to log in to see them. You can then upload the information to your account. . You will need to get this information to us as quickly as possible, or you may need to reapply.
Once you have completed all sections of the application form a summary will be displayed on your My account page.
The application will automatically be passed through to the back office team for processing.
As part of the application process you may be required to provide additional documentation to support your Housing register application. This will be requested through Actions that will be created on your account. Information can be found here on how to complete actions.
How to read messages
Any messages sent to you will be available through your My account page.
You will receive a notification email each time you are sent a new message. This notification email will also include details of any actions that may be outstanding on your account as well.
Any unread messages are clearly identified and can be accessed by clicking on the Unread messages tile or the Messages button at the top of the page.