How Kent Homechoice Works

There are five steps for you to follow in order to choose your new home:

Step 1 – Membership

You are automatically a member of Kent Homechoice if you are registered on the council’s housing register. If you are not registered for housing you can register online. If you need assistance with your online application contact the Local Authority that you are applying to.

You can only bid for properties in the area that you are registered in.

If you need more information about whether you are eligible, please contact the Housing Options Team at your council.

Step 2 – Registration

Once your completed application has been assessed and you have been included on the housing register, your Council will write to you. We will tell you what band you are in and the size of property you are eligible for. 

If there are any changes to your household, accommodation or personal circumstances you can complete an online change of circumstance form by signing in and selecting 'change of circumstances'. You may have to complete another form and provide us with evidence. It is very important that we know any changes as it may alter your priority, or the type of property you are eligible for.

Step 3 – Bidding

All homes in Kent are advertised daily apart from homes in Canterbury, which are advertised weekly on Wednesdays.

Under daily bidding each property advertised will be open for bidding for a minimum of 5 days. Each advert will show the ‘Bidding Closes’ date and you will have until the end of this date to bid for the home.  You should only bid for homes you are eligible for which are advertised on this website only. The adverts give you information about each property available for letting and a photograph will be included.

You can bid in the following ways:

  • On the internet - Sign in on the top right of this page and follow  the instructions on screen.
  • Auto Bidding - If you would like to have bids placed for you automatically without you having to log in you can contact your Local Authority and ask for auto bidding to be set up for you.
  • Staff assistance - View the contact section for your Council's details.

Step 4 – Offer

At the end of the bidding period, all bids for homes are put in priority order to produce a list of eligible applicants for each property.

The landlord of each property offers from the list after making further eligibility checks. Following these checks if your name is still at the top of the “priority list” you will be invited to view the property. If you refuse, the next person who is eligible on the list will be offered the home. Please note that you will only be able to view a property when it has been formally offered to you.

You may be penalised for refusing properties you have chosen. Your council will advise you if any action will be taken because you have refused a property. Some landlords invite more than one applicant to view their properties at the same time, although the property is always offered first to the applicant with the highest priority.

If you are top of more than one list, the landlord will decide which property to offer you after contacting you and the other properties will be offered elsewhere. If you receive an offer to view but you do not wish to, or are unable to attend you must contact the landlord immediately.

Step 5 – Feedback

It is not possible to notify you individually when your bids have been unsuccessful but you can get this information from the website (see ‘feedback’ after you have logged in).

All properties that have been advertised will be listed once they have been let. This tells you how many people bid for each property as well as the band of the successful bidder and the time that they had been waiting for a property.