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Calls cost 25p per minute from a landline, and calls usually take one minute. The cost of mobile calls varies according to the network you use.

Telephone Bidding Instructions:

1 - To begin making your bids dial, 0906 294 0020

2 - You will hear “Welcome to the Homechoice property line".
Press 01 for Councils in group 01
Press 02 for Councils in group 02

Councils in Group 1

Press 01 for Canterbury
Press 02 for Thanet
Press 03 for Ashford
Press 04 for West Kent
Press 05 for Swale
Press 06 for Dover

Councils in Group 2

Press 01 for Shepway
Press 02 for Tunbridge Wells
Press 03 for Dartford
Press 04 for Maidstone
Press 05 for Gravesham
Press 06 for Tonbridge & Malling
Press 07 for Medway

3 - You will hear “Thank you. Please enter the number section of your reference number.”

4 - You should now enter the numerical part of your homemove number only. Once you have entered the correct number you will hear “Thank you. Please enter the day number of your birth date.”

5 - You should now enter the day number of your date of birth. Please remember to put the leading zero (0) in if it is a single number. For example, if your date of birth is
16/04/1970 type in 16, if your date of birth is 08/01/1958 type in 08. Once you have entered the correct number, you will hear “Thank you. Please enter the property reference number for your first bid.”

6 - Enter the three digits of the property reference number. Once you have entered the correct number you will hear “Thank you. If you would like to add an additional bid, press one, or press two to complete your bids.”

7 - If you have pressed one you will hear “Thank you. Please enter the property reference number for your second bid, or press the star key to complete your bidding.”

8 - Enter the three digits of the second property reference number. Once you have entered the correct number you will hear “Thank you. If you would like to add an additional bid, press one, or press the star key to complete your bidding.”

9 - If you have pressed one you will hear “Thank you. Please enter the property reference number for your third bid, or press the star key to complete your bidding.”

10 - Enter the three digits of the third property reference number. Once you have entered the correct number or if you pressed the star key previously, you will hear “Thank you for bidding.”

If you made errors with your homechoice number you may hear some of the instructions below:

11 - If you have made an error with your homemove number, you will hear “I’m sorry, the reference number you have
entered is not recognised. Please try again.”

12 - Enter your homechoice number again, making sure that you are only entering the number part of your reference number. If you get your homemove number wrong a second time you will hear “I’m sorry, the reference number you have entered is not found. Please check with your council or housing association and call again.”

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